Enjoy shopping with return and exchange policy advantages
-Return and exchange policy 7 days from the date of purchase providing the invoice or the phone number registered without changing the condition of the model, Quality assurance In case of manufacturing defect in the product on the same day of its arrival, the price of the item will be refunded in addition to the shipping cost.
– Office Group does not provide free shipping for returns. The customer is responsible for the return shipping cost and custom duties.
How to return the item:
1-Request to return the item Call us on 01027014436 or through info@officegroupeg.com
2-Arrange appointment to receive the item and we will arrange for the item to be delivered by one of our shipping providers
3-Return the item Repacking the item as its original packaging then hand it over to the representative of transportation company
4-Refund When receiving the item we will check on its condition and then return your money
There are some cases where it is difficult for us to support return:
1-If the return is requested over the time frame which is 7 days or 14 days for defective or non-conforming products from the day of receipt.
2-If the product is used, damaged or not in the same condition that you received it.
3-Any product that has been used.
4-Anything missing from the package you received including price tags, stickers, original packaging and accessories.